Advances in the human side of service engineering by James C Spohrer; Louis E Freund

By James C Spohrer; Louis E Freund

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A cross-sectional work of medical care have increasingly needed in addition to the traditional one because modern medical care provides a holistic perspective against a patient. For example, patients with cancer are in different department and elderly patients have several disease. The cross-sectional medical staff must go to different places in hospital to care for these patients. It is hard, however, to work with the current EMR system because that system has a limit to its reliability and safety.

MIT Technology Review 114-4: 38–45. Sterman, J. D. 2000. Business Dynamics - Systems Thinking and Modeling for a Complex World. , 2009. Emerging Patient-Driven Health Care Models: An examination of Health Social Networks, Consumer Personalized Medicine and Quantified Self-Tracking, Int. J. Environ. Res. Public Health 6: 492–525. Topol, E. 2012. The Creative Destruction of Medicine: How the Digital Revolution Will Create Better Health Care. Basic Books Wolf, G. 2010. The Data Driven Life. New York Times, Apr.

At a leadership conference celebrating IBM‘s centennial on September 20, 2011 , Sony CEO Howard Stringer told that change is never easy for companies that have successful pasts, including his own company. " His cited rowboat mentality must be shed. It is not enough, however, for Japanese companies to shed only this mentality. They have to overcome more dangerous way; the " boat race syndrome". It is an implication of the boat race like "Oxford vs. Cambridge". Crews (workers in company) row the boat hard with their back toward the goal.

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Advances in the human side of service engineering by James C Spohrer; Louis E Freund
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